Appeared in: Volume 11, Number 1
Published on: August 3, 2015
The Costs of Accountability

The ballooning demand for misplaced and misunderstood metrics, benchmarks, and performance indicators is costing us big.

Jerry Z. Muller is a professor of history and recovering department chair at the Catholic University of America in Washington, DC. His books include The Mind and the Market: Capitalism in Western Thought (Anchor Books, 2003).
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