Reader J.G. from Texas sends in a counterpoint to yesterday’s Obamacare experience story:My household has experienced the single-payer (military), large group, small group and private insurance markets, so I have some perspective on the health insurance system. Before the exchanges became active, my family was covered through a small group plan through my employer. My company paid for some of my insurance, but not my wife’s or child’s. The premium for my wife and child was more than $1400/month. We were able to find a plan on the exchange that lowered that figure by $800 with very similar coverage and access to doctors and hospitals. That’s with no tax credits.Although the initial failure of healthcare.gov complicated and delayed our purchasing, we were able to shop for plans much more conveniently than before the ACA. Even without the government website, we were able easily to compare plans at two of the three participating insurance companies in our market. I cannot stress how much of a game changing element that was. Knowing that the fundamental elements (premium, max out of pocket, copay, etc.) within each category of plan are very similar makes it much more practical to compare the fine print elements (network size, allowable prescriptions, etc).When healthcare.gov was finally working, it wasn’t hard at all to pick a plan and complete the process. The only difficulties were due to the high volume of visitors, which slowed things down but did not crash the site. A few days after, my wife got her notice of new coverage and paid the first month’s premium.Was this the greatest customer experience of my life? Not by a long shot. Was this the worst customer experience? That dubious distinction is held by a previous purchase of private market health insurance: Long forms with very personal health questions, interviews with underwriters asking even more personal and intrusive follow up questions, and all that just to get a quote! No thank you. I’ll take my ACA experience, warts and all, over that.