If you don’t want insurance companies to have your data, too bad. The LA Times reports that California’s state exchange gave insurers information on “tens of thousands” of California residents who browsed the site without asking to be contacted. Outrage ensued, from both insurers and users:
“I’m shocked and dumbfounded,” said Sam Smith, an Encino insurance broker and president of the California Assn. of Health Underwriters, an industry group.Smith said he was under the impression from the exchange that these consumers had requested assistance […]Robert Blatt, a technology consultant in Ventura County, said he didn’t appreciate receiving an email Thursday from a local agent asking him about his unfinished application with Covered California.He said it violates his privacy, and he wondered what other details on his application were shared with the agent.
In a paradox worthy of the ACA, however, when you do want insurers to have your data, then they might not be getting it. According to the New York Times, healthcare.gov may have given insurers incomplete or inaccurate information for upward 25 percent of all people who purchased insurance on the federal exchange. This means that the real number of enrollees is even lower than the numbers the Obama administration is reporting.State and federal Affordable Care Act Exchanges are alternatively releasing too much and too little data to insurance companies. The one thing they can’t seem to do is release the right amount. The ACA is still waiting for its Golidilocks moment, when it finally be able to hand over the “just right” data group to insurers.